Recent in CRM
Whether you're designing them yourself or getting them done for you, you're in charge, and you need to understand what makes for a successful card.
To take a broad definition of customer relationship management, it covers everything from how your customers perceive you, to your packaging, to your communications. How often should you remind your customers you exist? How can you portray the best image for your particular business? And how do you juggle good customer service with all the other demands on your time?